Support Services - SDI Group UK

In order to offer a robust 24/7 support service, a large number of managed sites incorporate resident engineers, carrying out regular maintenance in line with SDI Group UK’s proven Preventative Maintenance Programmes. However, no two customer needs are the same, so the company also provides a range maintenance support options that include an on-demand rapid response call-out service; an in-house software team for remote and on-site assistance; and a telephone hotline to offer round-the-clock advice and deal with urgent customer enquiries.

The Green Maintain software package is designed to facilitate the maintenance process and increase the life of the material handling operation by producing scheduling and statistical reports. The 12-month revolving scheduling functionality makes certain that all essential checks and servicing have been completed and that planned work is undertaken during the most effective maintenance windows to avoid operational downtime. Internet based software tool, GreenMaintain to monitor materials handling equipment/plant at it’s customers’ sites

In addition, parts management ensures that essential parts are either readily accessible or stocked, whilst a range of historical analysis reports are available to provide valuable management information regarding breakdowns, costs and operational trends.

Training for SDIGroup UK maintenance engineers is an ongoing process. Training matrices are used to ensure that they have the most up to date knowledge to cover the specific requirements of our customers’ sites. The support engineers are skilled development and commissioning engineers and use a network of Notebook PCs, mobile phones and modems to provide a remote diagnostic and remedial service with a guaranteed response time.

Our Dedicated Maintenance Solutions offer the following benefits;

Preventative Maintenance Programmes
Dedicated support manager per customer
Annual planner allowing the customer an overview of the work that will take place
Stock & Inventory management systems
24/7 Support
Callout services
Remote monitoring