Service & Support
Our Maintenance and Service Operations:
SDIGroup UK operate 4 Service Centres in : Corby, Rugby, Skelmersdale and Swindon, employing some 90 service and maintenance engineers covering not only our equipment platforms, but also for other MHE suppliers as well.
GreenMaintain Maintenance Software Package:
SDIGroup UK has developed an Internet based software tool, GreenMaintain to monitor materials handling equipment/plant at it’s customers’ sites.
Training
Training for SDIGroup UK maintenance engineers is an ongoing process. Training matrices are used to ensure that they have the most up to date knowledge to cover the specific requirements of our customers’ sites. The support engineers are skilled development and commissioning engineers and use a network of Notebook PCs, mobile phones and modems to provide a remote diagnostic and remedial service with a guaranteed response time.
After Sales Support Services
SDI offers various levels of support services designed to address a wide range of warehouse operational needs.
The following are some of the services available:
- 24 hour help desk
- Consultancy
- Mechanical & Electrical Service
- Refurbishment
- Training
- Facilities Management
- Management of I.T.
- Management of Spares
- Management of Material Handling Equipment
- Service Levels and Performance Guarantees
SDIGroup UK’s Maintenance Service offers:
- Total on Site Support 24/7 (site references follow)
- Guaranteed Response Times – i.e .less than one hour response time
- One Point of Contact
- Facilities Management for both Information Technology and Materials Handling Equipment
- Service Levels and Performance Guarantees
- Progress Meetings
- Preventative Maintenance for Electrical and Mechanical Equipment
For more information on our Service and Support, please Contact Us
